Return Policy
Most items we sell are backed by our No hassle return guarantee. Other costume retailers will tell you that all sales are final, whereas almost every item we carry falls under our 14 Day Return Policy.
Please note: costume styles are subject to change without notice, due to the manufacturer’s production. These changes, no matter how slight, are beyond our control. We apologize for any inconvenience this may cause. The Manufacturers do not always notify us of these variations. We will reflect any changes to the costumes in the website descriptions and images as soon as we become aware of them. Thank you for your understanding with this issue.
Can I Return My Order?
We offer thousands of products, most of which can be returned within 14 days from Delivery Date. Refunds are for the cost of the merchandise only and do NOT include shipping and handling charges. Any return received with missing items or without original packaging will not be credited.
To initiate a return for Domestic/Canadian Orders (Amazon.com and Google customers please contact customer service at 1-800-459-2969)
* Access your order online at https://www.buycostumes.com/Pages/AccountManagement/Orders/OrderLookup.aspx.
* Type in your order number and billing zip code. Click "Submit"
* Under ‘Order Details’, click on the ‘Initiate a Return’ Link. Please note that if the "Initiate Return" link is grey (not clickable), the return period for that order has expired (All return requests MUST be submitted prior to 14 days from the date the order was delivered). If the link is dark blue (looks like a hyper link) then you can proceed with your return request.
* Read the return policy and check the associated box.
* Choose the quantity (if applicable) and item you wish to return.
* Select the reason for the return from the drop down box.
* Click the "Submit" button.
* A RAN will be listed on the 'Return Confirmation' page.
* Please print out 2 copies of this page, one for your records and one to include with your return.
* All return address and return shipping information will be listed on the confirmation.
* We will also send an email confirmation of your Return Request to the email address you provided when you placed your order.
* Return must be received within 14 days of initiating RAN.
* All item(s) must be returned via a traceable method with delivery confirmation to assure we receive your package.
* Any orders returned with out any means of tracking or delivery confirmation will be considered an unauthorized return and we are not responsible for refunding the order if we cannot verify receipt of the return.
* The Return Authorization Number (RAN) must be written clearly on the outside of the box.
Returns are generally processed within a week of receiving the product back. During Halloween season (October and November) this process may take up to 4 weeks.
The Following Items Are NEVER Returnable:
* Special Ordered Items - including all Mascots.
* Props that require special delivery are also not returnable.
The following items are ONLY returnable if they are in their unopened, original packaging. Items must not have been worn, used or altered in any way.
* Undergarments
* Socks and stockings
* Shoes & Boots (Does not apply to shoe covers, boot tops, or costume shoes designed for indoor use only or one time wear.) Remember, even Cinderella had to try on her shoes! Please make sure that your shoes fit and are comfortable before you use them. Shoes that show obvious wear or are missing the original packaging are not returnable.
* Dress patterns
* Video tapes
* CD's
* Catalogs
* Eye lashes
* Wigs, beards, facial hair or any other artificial hair
Must be returned in the unopened and sealed package; products in zip-lock bag style packaging or any bag/box that is not factory sealed is NOT returnable.
* Prosthetics, fangs or any other fake teeth
Must be returned in the unopened and sealed package; products in zip-lock bag style packaging or any bag/box that is not factory sealed are NOT returnable.
* Cosmetics (unless returned in the original unopened and factory sealed package)
* Any item that has been worn, used or altered
* Party Supplies
* Party Kits - must return the complete and unopened kit
If you have any questions about the guidelines for a specific product, please contact Customer Care.
Please note:
* Any item returned that falls outside our normal return guidelines is subject to a minimum 15% handling charge. Please double-check that you have included all of the costume and packaging prior to mailing your return to our warehouse. This includes unauthorized refused packages.
* There is a minimum 15% restocking fee, if more than 5 of one item is ordered and subsequently returned.
If you need a different size or costume, you must place a new order for the needed replacement item(s) and return the item(s) you have already received. This is because the desired item maybe out of stock by the time we receive your return and to ensure the fastest delivery of your replacement item(s). All appropriate policies apply to all returned items. Refunds are for the cost of the merchandise only, not including shipping and handling.
If you choose to call/email us about your return, please provide the following information:
* Your e-mail address
* Your order number
* A brief description of the problem
* Any item damage or shortage, if applicable
All web initiated requests will receive an automatic confirmation followed by an email confirmation. If you do not receive an email confirmation the security on your computer is not allowing us in. Please contact us directly at 1-800-459-2969 (between the hours of 9am-5pm Mon-Fri Central Standard Time).
If there is a problem with your order or if you cannot find what you need to know, please contact us using any of the following ways:
Our goal is to answer all email inquiries within 24-48 hours.
Phone: 1-800-459-2969 (U.S. Only)
1-262-901-2300 (Outside the U.S.)
Hours: 9am-5pm Monday-Friday (Central Standard Time)
Fax: 262-901-3100
Mailing Address:
BuyCostumes.com
5150 S. Towne Drive
New Berlin, WI 53151
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